Thank you for reading this, as making a booking with us means you have accepted our terms and conditions.
Please note that these Terms and Conditions were updated on 29 July 2024 to make a change to our vaccination requirements.
Here at The Big Meow our terms are pretty simple.
Vaccinations
The most important of our terms is that your cat’s vaccinations are fully up to date. This is necessary to make sure that all our guests are safe during their stay with us. Cats must be vaccinated every year to be accepted.
When you register with us online you will be required to upload proof of vaccinations. If you register by phone or email we will ask that you send us a photo of your cat’s vaccination status. Alternatively, we can ring your vet so they can provide us with the details we require.
We also require that flea and worm treatments are up to date. These must be given at least 4 days prior to coming to the cattery. We will give your cat a flea treatment if we find it necessary.
Neutering
We require all cats who come to stay to be neutered or spayed. In the case of kittens this condition can sometimes be waived.
Deposits
We find that cat owners are lovely trustworthy people so we do not require deposits for any bookings, even during the Christmas and school holiday periods. We do ask that you give us as much notice as possible in the case of cancellations, at least 3 days, particularly during the busy times of year.
Payment for your cat’s stay at The Big Meow - we will give you an invoice when you collect your cat and this can be paid online within 48 hours of their stay.
Cat health and behaviours
Our registration process includes requiring you to give us any information on any conditions your cat may have and any medications which may be required to be given. If at any time we feel your cat needs to see a vet we do not hesitate to take them, and this visit comes with a $50 fee.
We will keep you informed of any situations which may arise, and if we cannot get hold of you we will get in touch with the emergency contact you must provide us with.
If your cat has any unusual behavioural traits please let us know so that we can make their stay with us as pleasant as possible.